Shipping and Refunds
SHIPPING POLICY & RATES:
Order Processing: Orders placed before Noon EST may ship the same business day. However, typically, orders will ship the next business day after successful placement of your order on our site. We do not ship on weekends or holidays or any days that the USPS is not operating. If there is an exception we will notify you and will attempt to make alternate arrangements.
Available Shipping Destinations: We ship only to select States within the continental US. At this time we do not ship to Maine, Alaska, Hawaii or APO/DPO addresses.
Taxation: Purchaser is responsible for filing any required returns and paying any required excise or other taxes due in your home State. We collect Sales Tax for orders shipped to our home jurisdiction of Washington, DC only. If there are taxes required in your home state or jurisdiction for shipments received by you from Out of State cigar vendors, you are solely responsible for these taxes and in some cases we may be required to file reports in your home state or jurisdiction indicating the value of the shipments sent to each you on a Monthly, Quarterly or Annual basis.
Minimum Age: All of our products (including Tobacco and non-Tobacco items) are offered for sale to customers 21 years old or older. Even if the minimum age to purchase Tobacco products is under 21 in your home jurisdiction, unfortunately we cannot sell any Tobacco or non-Tobacco products to you.
Shipping Rates: At this time, all packages will be shipped via USPS Priority Mail Flat Rate under the following conditions:
- Free Standard Shipping for all orders $100.00 and over
- $12.50 shipping fee for orders between $50.00 and $99.99
- $7.00 shipping fee for unders $49.99 and under
Additional shipping options including premium carriers and expedited delivery are not available at this time.
Our Cigars are maintained at the proper temperature and humidity in our Humidors prior to shipping. Additionally all Cigars are carefully inspected for flaws or damages before they are packaged. All Cigars are shipped carefully packaged in sealed plastic bags with portable/disposable humidification devices included in the package.
However, if the product(s) are damaged during shipment, we will accept a return with prior authorization. Please contact us via email at email@example.com with a description of the damage along with photos of the packaging and the product. We will provide you with a return authorization code to include in your return shipment.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns cannot be accepted if any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded other than subject to the damage provisions outlined above.
Exchanges (if applicable):
We only replace items if they are defective or damaged.
To return your product, you should mail your product to: 4835 WISCONSIN AVE, NW WASHINGTON, DC US 20016
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.